Shipping & Delivery Policy
Thank you for shopping at Savitri Incense. We aim to provide a seamless shopping experience with fast and reliable delivery. Please read our Shipping and Delivery Policy below to learn more about shipping times, payment methods, and delivery terms.
1. Shipping Method and Delivery Times
We offer standard shipping for all orders placed through our website. All orders will be processed within 1-2 business days of receiving your order. Delivery times may vary depending on your location:
- Kathmandu Valley: 1-2 business days.
- Outside Kathmandu Valley: 2-5 business days.
Please note that delivery times may be subject to delays during peak seasons, public holidays, or unforeseen circumstances. We strive to ensure that your order arrives in a timely manner and will notify you of any significant delays.
2. Shipping Rates
- Standard Shipping: We offer flat-rate or free shipping depending on your order amount and location. Shipping costs will be displayed at checkout.
- Cash on Delivery (COD): Available for all locations within Nepal. A small COD charge may apply.
3. Payment Methods
We offer the following payment methods for your convenience:
- Cash on Delivery (COD): Available for customers across Nepal. Pay in cash when your order is delivered to your doorstep.
- Esewa: Pay through Esewa, popular online payment gateway in Nepal.
- Khalti: Pay securely using Khalti.
- IME Pay: Pay via IME Pay, a mobile wallet solution.
- Mobile Banking: You can also pay through mobile banking services, including but not limited to SBI Mobile Banking, Nabil Bank, Nepal Investment Bank, and other Nepali bank mobile banking platforms.
Please note that for online payments, the transaction must be completed before the order is shipped.
4. Order Processing
Once your order is placed, you will receive an order confirmation email with your order details. Please review the information to ensure everything is correct. You will receive another email with tracking details once your order has been dispatched.
5. Delivery Confirmation
When your order arrives, our delivery personnel will contact you at the phone number you provided. If you are not available to receive the order, our delivery partner will attempt to contact you for rescheduling. You may also request a redelivery or pick-up from a designated location if applicable.
For Cash on Delivery (COD) orders, payment will be collected in cash at the time of delivery.
6. International Shipping
At this time, we only offer shipping within Nepal. We do not ship internationally.
7. Shipping Issues & Support
If there are any issues with your order (e.g., delays, damaged products, or incorrect items), please contact our customer support team immediately at info@savitriincense.com.np or +977-9802342420. We are here to assist you and resolve any concerns as quickly as possible.
8. Lost or Damaged Orders
If your order is lost or damaged during transit, please contact us within 48 hours of receiving your package. We will work with the courier service to resolve the issue. For damaged items, please provide photographic evidence of the damage along with your order number.
9. Return/Exchange Policy
Please refer to our Return & Refund Policy https://savitriincense.com/refund-return for more details on how to handle returns, exchanges, and refunds.
10. Contact Us
If you have any questions about shipping, delivery, or payment methods, feel free to contact our customer service team at:
- Email: info@savitriincense.com.np
- Phone:+977-9802342420
- Address: Anamnagar,Kathmandu.
Thank you for shopping with Savitri Incense! We appreciate your business and strive to ensure that your shopping experience is as smooth and enjoyable as possible.
